Frequently Asked Questions

KLIONCE is a machinery manufacturer and supplier, not only a trading intermediary. Product configuration, production, inspection and export delivery are managed through its manufacturing and service system. Buyers requiring a factory audit or project qualification can request the relevant company and production documents.

Quality control covers component and assembly checks, hydraulic and electrical function tests, leakage checks, safety-device verification, appearance inspection and a final pre-delivery inspection. Project-specific inspection items and acceptance criteria should be confirmed in the order documents.

Certification depends on the machine model, engine configuration and destination market. Provide the destination country and required standard before quotation so the team can confirm the applicable declarations, certificates and compliant configuration for that order.

Factory visits, remote video inspections and third-party pre-shipment inspections can be coordinated when arranged in advance. Confirm the inspection scope, acceptance checklist, schedule and any third-party cost before the order enters production.

Yes. Depending on the model and order quantity, available customization may include colors, branding, labels, machine configuration, attachments, packaging and documentation. Engineering feasibility, minimum quantity, cost and lead-time impact are confirmed before production.

Share the material, target load, lift or dump height, terrain, access dimensions, daily working hours, climate and required attachments. Fuel, emission, road-use and local compliance requirements should also be stated so unsuitable configurations can be excluded early.

Compatibility is checked against the machine model, coupler or pin dimensions, hydraulic flow and pressure, auxiliary lines, electrical connection, attachment weight and intended task. A similar-looking coupler alone does not guarantee safe or correct operation.

Provide the application, preferred model or key specifications, attachments, quantity, destination country and port or city, required Incoterm, engine or emission requirement and any cabin, tire, voltage or charger preferences. Complete information reduces later price and delivery changes.

Minimum order quantity depends on the model, stock status and customization level. A standard machine may be available as a single-unit order, while branded components, special colors, packaging or engineering changes may require a batch quantity. The quotation will state the applicable minimum.

Payment method, deposit, balance stage and banking details are confirmed in the proforma invoice or sales contract according to the product, order value and transaction arrangement. Pay only to the verified company account shown in the approved order documents.

Timing depends on stock, configuration, quantity, customization, component availability and the production schedule. A target ex-factory date is confirmed after specifications and payment terms are finalized; sea transit and customs time are quoted separately from production time.

EXW, FOB, CIF or other suitable arrangements may be quoted depending on the destination and order. Provide the destination port or city and any import restrictions. Packaging, container loading, freight scope, insurance and local charges will be identified in the quotation.

Buyers can request order-matched photos or videos, configuration confirmation, serial information, test records and a document checklist before shipment. Third-party inspection can also be arranged when included in the agreed order process.

Warranty duration, covered components, consumables, exclusions and claim procedure can vary by model, market and contract. Review the written warranty terms before payment and keep the machine serial number, maintenance records and operating evidence for any claim.

For identification, provide the machine model, serial number, part number if available, clear photos and the part location. Buyers in remote areas or with high-utilization fleets should consider ordering recommended filters, seals and other routine service parts with the machine.

Send the machine model and serial number, operating hours, warning codes, working conditions and clear photos or videos of the issue. The service team can then diagnose remotely and confirm parts or further service under the applicable contract and location.